Product Trainer

19 hours ago

Bengaluru Karnataka, India CRY - Child Rights and You Full time

Build Your Career At CRY

We believe in the power of every individual’s potential and rely on the values of justice and equity to drive our work culture.

Our longest serving employee has worked in CRY for over 31 years so we’re clearly doing something right that resonates with our people - and that is making a real difference

Product Trainer - Fundraising
- Bangalore

**Function /Division**: Resource Generation

**Location**: Bangalore

**About CRY**:
CRY is India’s most trusted NGO working on the issue of child rights for the last 44 years. Over the years CRY has impacted the lives of over 3 million children in India. CRY has many firsts to her credit over the years in Resource Generation, Development Support, Brand Communications, People practices, and Finance. CRY’s reach is Pan India with a presence in 19 states. CRY works to ensure happier childhoods for India’s children.

**Your role**: We are looking for a dynamic call center trainer to join our company. In this role, you’ll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up.

To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills.

**Call Center Trainer Responsibilities**:

- Developing call centers’ education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

**You**:

- A bachelor’s degree in a related field.
- Additional certification in business leadership, eLearning software, or adult education and training is preferred.
- At least 2 years’ experience working as a call center trainer.
- Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology.
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment

**Write in**:

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