Client Services

4 days ago

Mumbai, India U-TO solutions Full time

**Key Responsibilities (Job Description)**:

- Must have experience in Application support(non-technical) along with regular customer support.
- Need to have ability to understand the complex Applications. Having ERP support experience is an added advantage
- Interact with clients and build relationships with them while ensuring their needs are met.
- Coordinate with team and ensure they are providing an exceptional client experience.
- Mastermind creative ways to deliver an exceptional client experience.
- Develop and oversee the implementation of client service protocols.
- Resolve complex client problems or disputes in a professional manner.
- Keep records and documentation of client interactions for training purposes.
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is an improvement.
- Time-management skills and the ability to work under pressure.
- Problem-solving skills and diplomacy.
- Reporting and tracking of issues that are raised by customers.
- Creating and maintaining SLAs for all clients.

**Qualifications / Experience**:

- B.Sc., B.Tech/B.E., BCA, MCA / Any Graduate
- 2-3 years of experience working as a Application/Customer Support Executive or a similar position in the Application support department.

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