Process Excellence

1 week ago

Bengaluru, India Epifi Technologies Full time

**About epiFi**

Who we are: Simply put, a neo-banking startup for digital natives. Our mission is to help our users demystify their finances, maximize their savings and spend intelligently. We are building a highly secure - hub a savings account that allows you to consolidate your finances in a single intuitive view.

Why you should work with us: We are about doing the right thing always, both for our team and users. We are a positive, transparent and inclusive community celebrating success together, encouraging bias for action and individual brilliance. We are ambitious and want everyone thinking - impact and growth-. Our office is not just fun, it is human, nimble and business-like.

With rich experience in the world's leading tech companies and banks, we deeply and equally understand both the - fin
- and - tech
- in fintech. Funded by leading global VCs, we
- re in pursuit of a fantastic experience for both our consumers and colleagues.

Who are we looking for: Exceptional, innovative people Passionate about delightful user experiences, clear about doing the right thing and hungry to impact millions of lives.

**What will you be doing**:

- Collaborating with cross functional teams, stakeholders & management to deliver projects involving quantitative & qualitative analysis, process design and strategy, planning and automation.
- Designing end-to-end processes to deliver the best-in-class experience for consumers across channels, products and features.
- Actively identifying opportunities for product & process improvements and program manage their execution with different teams
- Owning automation projects across different CX tools & platforms
- Working closely with our content team to ensure our user communication is best-in-class
- Being the voice of the customer and actively engaging with teams on user feedback
- You have at least 3+ years of experience in Process Design or Process Excellence, preferably in Customer Experience/Support related functions. Prior experience in the fintech industry is a plus.
- You believe that the best way to resolve any customer concern is analyze, probe and investigate on the reason for concern.
- You have worked on projects with cross functional teams & stakeholders
- You have prior experience with chatbots - will be a huge plus for us :)

**Working at Fi**:

- At Fi, you learn on the job. You’ll be surrounded by some very smart people from different backgrounds, who are happy to work with you to help you do your job better.
- We don’t have a classic hierarchical structure full of red tapes and bureaucratic titles. You’re on a first-name basis with everyone from Day One. We’re all good at what we do, and we respect that.
- Boundaries are respected. We don’t do WhatsApp or phone calls. Everything runs on Slack and GMeet, so you have your personal time and space away from your work laptop when you need it.
- Fi is not a remote-work company. We believe in collaborating together in a physical office space. We are a young company with an evolving culture, and working in person with each other is key at this point. We are located in Bangalore.
- We love to disagree respectfully. We work across functional boundaries, and nobody is too wise. This industry evolves every single day, and healthy debate is the only way to keep pace with change.

  • Process Excellence

    4 days ago

    Bengaluru, Karnataka, India Node Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Drive operational excellence through process improvement initiatives* Ensure compliance with regulatory standards* Lead product helpdesk operations for business excellence

  • Process Excellence

    2 weeks ago

    Bengaluru, India CRED Full time

    **what is CRED?** CRED is an exclusive community for India’s most trustworthy and creditworthy individuals,where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly...

  • Process Excellence

    2 days ago

    Bengaluru, Karnataka, India Jupiter Full time

    **Who we are**: We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it’s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on...

  • Voice Process

    2 days ago

    Jayanagar, Bengaluru, Karnataka, India VOICE PROCESS - Jayanagar Full time

    Urgently hiring Voice process associate for telecalling/voice process Domestic Day shift. Location : Jayanagar - Bangalore Pay : excellent pay **Benefits**: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Paid time off Schedule: - Day shift - Monday to Friday Supplemental Pay: - Commission pay - Joining bonus - Overtime pay -...

  • Process Excellence Manager

    3 weeks ago

    Bengaluru, India Classic Fashion Apparel Industry Ltd. Co. Full time

    Manager – Process ExcellenceWork Location: Aqaba, Jordan (On Site)Reports to: General Manager – GIA ApparelsGIA Apparels, one of Jordan’s leading apparel manufacturers with 8,000+ employees, is seeking a Manager – Process Excellence to strengthen systems and drive a culture of continuous improvement.What you’ll doEnsure company processes are...

  • Process Excellence Manager

    4 weeks ago

    Bengaluru, India Classic Fashion Apparel Industry Ltd. Co. Full time

    Manager – Process Excellence Work Location:Aqaba, Jordan (On Site) Reports to: General Manager – GIA Apparels GIA Apparels, one of Jordan's leading apparel manufacturers with 8,000+ employees, is seeking aManager – Process Excellenceto strengthen systems and drive a culture of continuous improvement. What you'll do Ensure company processes are...

  • Process Excellence Associate

    4 weeks ago

    Bengaluru, India Supertails Full time

    Location: Bangalore Experience: 1–2 years Employment Type: Full-time About the Role We are seeking a detail-oriented and drivenProcess Excellence Associate to join our team. This role will play a key part in strengtheningclinic operations and process implementation , with a focus on improving efficiency, standardization, and scalability across functions....

  • Process Excellence Associate

    7 days ago

    Bengaluru, Karnataka, India Supertails Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Location:BangaloreExperience:1–2 yearsEmployment Type:Full-timeAbout the RoleWe are seeking a detail-oriented and drivenProcess Excellence Associateto join our team. This role will play a key part in strengtheningclinic operations and process implementation, with a focus on improving efficiency, standardization, and scalability across functions. The ideal...

  • Process Excellence Lead

    4 weeks ago

    Bengaluru, India Bill Gosling Full time

    We are looking for a Process Excellence Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results.The ideal candidate will have experience leading process...

  • Process excellence manager

    4 weeks ago

    Bengaluru, India Urban Company Full time

    Overview:-We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...