Customer Support Executive

3 days ago

Mumbai Maharashtra, India docterz health tech labs Full time

**Job Description: Customer Support Executive**

Location: Mumbai (preferred)

**About Docterz.in**

Docterz is a rapidly growing health-tech company driven by a team of doctors, engineers, and data scientists. Our innovative products provide hospitals with tangible and intangible clinical and financial benefits through advanced data analytics. Recognized globally as one of the "Top 10 EMR Disruptors," we are growing at 200% annually.

**Role Overview**

As a Customer Support Executive, you will play a pivotal role in delivering exceptional support to our customers, ensuring a seamless experience with our health-tech solutions.

**Key Responsibilities**:
Resolve technical and operational issues by coordinating with internal teams.

Maintain accurate records of customer interactions and feedback.

Guide customers in understanding and using our products to their full potential.

Collaborate with the team to improve support processes and customer satisfaction.

**Skills & Qualifications**:
Excellent verbal and written communication skills.

Problem-solving mindset with attention to detail.

Tech-savvy and comfortable using CRM tools.

Customer-centric approach with the ability to handle queries patiently.

Experience in healthcare or SaaS support is a plus.

**Why Join Us?**

Be part of a dynamic, fast-growing health-tech company.

Opportunities for professional growth and learning.

Work with a passionate team driving innovation in healthcare.

**Benefits**:
Cell phone reimbursement

Paid sick time

Supplemental Pay:
Performance bonus

Yearly bonus

Work Location: In person

Speak with the employer +91 7304328027

**Job Types**: Full-time, Fresher

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 7304328027

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