Business Operations Associate

**Business Operations Associate**

Statistics & Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.

**Job Summary**

Business Operations Associate primary responsibilities include supporting Business Operations by creating, maintaining, and updating documentation and information across all business systems in support of the request for information (RFI), Work Order (WO), and Work Order Amendment (WOA) lifecycle. Business Operations Associates will also assist with analyzing, preparing, and maintaining reports and dashboards for metrics and tracking. These tasks need to be accomplished on time with quality and in a professional manner that indicates great attention to detail.

**Primary Responsibilities**
- Create and maintain reports and dashboards in the client relationship management system.
- Support with the development and programming of approved changes/enhancements within the client relationship management system.
- Support and maintain project management system and the client relationship management system process documentation.
- Create and maintain opportunities in the client relationship management system throughout the opportunity lifecycle.
- Create and maintain required folders on the Business Operations drive and ensure that all required documents are saved and maintained (e.g., opportunity documents, proposals, WO, WOA, etc.)
- Draft the following for Business Operations senior review:
- Responses to Partner/Sponsor Requests for Information (RFI) from the content management system. Upload and maintain final approved responses to RFIs to the content management system.
- Proposal, Work Orders (WO), and Work Order Amendment (WOA) documents.
- Sales Orders (SO) for processing in the client relationship management system and financial system.
- Support WO setup and WOA processing activities in the project management and finance systems.
- Run and analyze defined reports from the project management system and the client relationship management system to support project scope management.
- Prepare the High Probability Billing Milestone forecast and share with Business Development and Accounting.
- Align with Accounting on New Authorization amounts.
- Escalate any risks or issues to department management.
- Perform other duties as assigned.
- Support continuous improvement initiatives as defined by department management.
- Comply with Statistics & Data Corporation’s data integrity & business ethics requirements.
- Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified

**Requirements**:
**Required Skills**:

- Strong knowledge and demonstrated ability to develop, build, and program in Salesforce
- Exceptional quality and on time delivery
- Excellent verbal and written communication skills
- Exceptional organization and planning skills
- Excellent prioritization and time management abilities
- Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
- Solid independent, critical thinking ability and demonstrated ability to work autonomously with minimum supervision on defined tasks
- Keen ability to accurately discern priorities in a resource constrained work environment
- Exceptional customer service skills
- Excellent computer skills to include strong knowledge and MS Office suite of software
- Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations

**Education or Equivalent Experience**
- A bachelor’s degree, preferably in engineering, applied or life sciences or business is required.
- Two years of experience in business development, account management, contracts management, project or purchasing in the clinical trial industry is preferred.
- Salesforce Certified Administrator is required.
- Salesforce Certified Platform App Builder is preferred.

**Benefits**

**Why SDC**

SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a