Business Operations Associate

**Business Operations Associate**

Statistics & Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device/diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.

**Job Summary**

Business Operations Associate responsibilities include working with Business Development, Accounting, Quality Assurance, Operations, External Vendors, Partners, and Sponsors to draft requests for information (RFI) proposals with associated pricing, Work Orders (WO), and Work Order Amendments (WOA) that are responsive to Partner/Sponsor needs. Communicate the status of WO and WOAs internally and with external Partners/Sponsors as appropriate. This work needs to be accomplished in a very timely, professional manner that indicates great attention to detail. Upon execution (signature) of WO and WOAs, ensure that Accounting receives the original copy, and a hand-off meeting is scheduled with Operations.

**Primary Responsibilities**
- Prepare the High Probability Billing Milestone forecast and share with Business Development and Accounting.
- Align with Accounting on New Authorization amounts.
- Review and update (if needed) draft RFIs, pricing, proposals, WO and WOAs with Manager, Business Operations and support the presentation and updates (if needed) during leadership review.
- Ensure quality check is performed on all Business Operations deliverables prior to sending.
- Deliver approved RFI, pricing, proposals, WO and WOAs to Business Development and/or external Partners/Sponsors.
- Ensure that all RFIs, proposals, contracts and associated documents are saved and maintained via Business Operations drives and systems.
- Ensure that required information from RFIs contracts, proposals, etc. s are updated and maintained in Client Service Management System (Salesforce).
- Support project activation activities in the project management and finance systems.
- Maintain complete cognizance of contractual requirements and support project managers and finance with the successful execution of projects.
- Monitor project scope checkpoints to identify scope creep as early as possible and support initiation of WOA process.
- Support project managers and finance with each step of the contract amendment lifecycle.
- Support project managers and finance with ongoing management of project and financial information within the Enterprise Resource Planning (ERP) platform and other financial reports.
- Work with project management and finance to report analyzed data for projects and communicate results.
- Escalate any risks or issues to Manager of Business Operations
- Coordinate and work with external vendors on new service contracts and scope management/change orders for existing contracts. Manage external vendor contract execution process for contracted projects.
- Support continuous improvement initiatives spearheaded by executive management and/or department heads
- Comply with Statistics & Data Corporation’s data integrity & business ethics requirements.
- Perform other duties as assigned.
- Adherence to all essential systems and processes that are required at SDC to maintain compliance to business and regulatory requirements.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

**Requirements**:
**Required Skills**:

- Exceptional customer support skills
- Exceptional organization and planning skills
- Excellent prioritization and time management abilities
- Exceptional quality and on time delivery

Excellent understanding of contracts and contract amendment lifecycle and demonstrated ability to manage contracts and amendments
- Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
- Solid independent, critical thinking ability and demonstrated ability to work autonomously with minimum supervision
- Keen ability to accurately discern priorities in a resource constrained work environment
- Solid understanding of SDC service and technology offerings and processes
- Excellent verbal and written communication skills
- Excellent computer skills to include strong knowledge and MS Office suite of software
- Strong knowledge of Client Relationship Management System - Salesforce
- Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations.

**Education or Equivalent Experience**
- A Bachelor’s degree, preferably in engineering, applied or life sciences or business is required.
- Two years of experience in business development, account management, contr