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Customer Care Executive

2 weeks ago

Sarabha Nagar Ludhiana Punjab, India Pluch Designs Full time

**Responsibilities**:

- Listen attentively to customer needs and concerns, demonstrating empathy and understanding.
- Provide accurate and timely information about our products, services, policies, and procedures.
- Troubleshoot and resolve customer issues effectively and efficiently, escalating complex problems when necessary.
- Process orders, returns, exchanges, and other customer requests accurately and in a timely manner.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service received.
- Identify and report trends in customer inquiries and feedback to improve our products, services, and processes.
- Contribute to a positive and collaborative team environment.
- Adhere to company policies and procedures.
- Potentially assist with other administrative tasks as needed.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9767600003
Application Deadline: 17/04/2025