Receptionist and Telecaller

3 days ago

New Town Kolkata West Bengal, India khan real estate and construction Full time

**Receptionist Job Role**

**Responsibilities**:

- **Front Desk Management**:

- Greet visitors and clients in a professional and friendly manner.
- Manage the front desk, including answering inquiries.
- **Call Handling**:

- Answer and direct incoming phone calls to the appropriate departments.
- Take messages when necessary.
- **Administrative Support**:

- Schedule appointments and meetings.
- Maintain visitor logs and handle courier services.
- Assist with clerical tasks like filing, photocopying, and data entry.
- **Hospitality**:

- Offer refreshments to visitors.
- Ensure the reception area is tidy and presentable.
- **Security Support**:

- Monitor access and issue visitor badges, if applicable.

**Key Skills**:

- Excellent verbal and written communication.
- Organizational and multitasking abilities.
- Polite and professional demeanor.

**Telecaller Job Role**

**Responsibilities**:

- **Customer Outreach**:

- Make outbound calls to potential or existing customers to promote products/services.
- Answer incoming calls and resolve customer queries.
- **Lead Generation and Follow-up**:

- Identify sales opportunities and generate leads.
- Follow up on leads and convert them into sales or appointments.
- **Data Management**:

- Maintain detailed records of conversations and customer information.
- Update CRM or database systems regularly.
- **Customer Feedback**:

- Gather feedback and report it to the team for improvements.
- Handle complaints or escalate them to the appropriate department.
- **Target Achievement**:

- Meet daily/weekly/monthly targets for calls and conversions.

**Key Skills**:

- Strong communication and persuasive skills.
- Patience and ability to handle rejection.
- Time management and organizational skills.
- Proficiency in relevant languages for the target audience.
- Basic computer skills for data entry and CRM use.

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

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