Transport Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Transport Executive

Work Dynamics

**What this job involves**:
Ensuring end-to-end transport coverage
Are you a stickler for getting things done in their proper order? If so, then you might just be what we’re looking for.

Reporting to the Transport manager, you’ll provide efficient and cost effective transport service to the client. You’ll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation.

Likewise, you’ll ensure that our staff log their boarding and initial pick up time—and that only those listed on our roster sheet are picked up. Should the need arise, you’ll also make sure that approval is on hand for staff in need of pick up.

You’ll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, you’ll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed.

Furthermore, you’ll be in charge of filling our log books upon arrival to the client’s site, but leaving out any excess mileage.

Duties & Responsibilities

Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance.
Regular updates to senior business leaders & GRE leadership on operation performance.
Management of 3rd Party Vendors - Responsible for the on-going partnerships, along with rigorous management of vendor performance to deliver high quality of transport services to the employee population. Additionally, monitoring and negotiating spend, service level adherence etc.
Manages multiple feedback mechanisms to monitor both customer satisfaction as well as supplier performance.
Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms and expected quality / safety standards
Responsible for providing a continuous improvement review and development of initiatives to improve service
Analysis of customer feedback relating to services and take action to improve experience
Undertake regular performance review meetings with the Supplier
Participate in vendor selection, contract monitoring and vendor management
Formulating guidelines, operating procedures and strengthen control on operation
Ensuring backup / contingency plans for key services / resources
Coordinate with business partners including Procurement Services, HR, General Counsel (legal), Finance and Security
Leading a team and developing people to exceed expectations
Identifying areas for continuous improvement, developing, aligning, and implementing such strategies
Benchmarking the services with industry
Ensuring Statutory Compliance with zero tolerance
Ability to improve safety of employees during travel
Take initiative to improve employee’s experience
Good knowledge about e-TMS system and Transport Apps, implementation of new technology tool to improve efficiency and service delivery
Stepping up for leader in his absence
Control on costs and ability to make the transport function efficient and effective as per industry benchmark.
Work closely with all Site Transport Managers on opportunities for optimisation and Cost save
Managing a broad range of stakeholders across different business verticals. Present MI on operational summary and costs to Senior Management team as per the time frame.
Sharing measurable metrics along with action plan with GRE leadership
Supports budget planning, financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.

Serving as a go-between among teams
Being