Tele Caller Executive

2 weeks ago

Ghaziabad Uttar Pradesh, India digi RANKING Full time

**Outbound Calls**: Making outbound calls to potential customers or leads provided by the company.
Introducing the company's services and explaining their benefits.
Conducting cold-calling to generate interest and set appointments for sales representatives.

**Inbound Calls**: Answering incoming calls from customers who have inquiries, requests, or issues related to the company's products or services.
Providing information and assistance to address customer concerns or direct them to the appropriate department.

**Product/Service Promotion**: Promoting products or services to potential customers and highlighting their unique selling points.
Creating interest in the offerings and convincing customers to consider making a purchase.

**Lead Generation and Follow-up**:Identifying potential leads and collecting relevant information during outbound calls.

**Data Management**:Maintaining and updating customer databases with accurate and relevant information.
Recording call details, feedback, and notes to track customer interactions.

**Handling Queries and Resolving Issues**:Addressing customer inquiries, complaints, and issues with patience and empathy.
Providing appropriate solutions or escalating complex problems to the relevant departments for resolution.

**Achieving Sales Targets**:Meeting individual and team sales targets set by the organization.
Contributing to the overall revenue generation of the company.

**Customer Relationship Management**:Building and nurturing strong relationships with existing customers to encourage repeat business.
Following up with customers to ensure satisfaction and gather feedback.

**Reporting and Documentation**:Preparing daily, weekly, or monthly reports on call activities, lead generation, and sales conversions.
Documenting sales or customer-related information accurately.

**Staying Informed**:Keeping updated with the company's products, services, and promotional offers.
Staying informed about industry trends and competitors to handle customer queries effectively.

**Maintaining Professionalism**:Demonstrating a professional and positive attitude during customer interactions.
Respecting customer privacy and maintaining confidentiality.

Pay: From ₹8,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

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