
Female - Marketing & Client Attraction Executive
5 days ago
Developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities.
- Maintaining awareness of the factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of a hotel’s customers.
- Coordinating marketing and promotional activities to meet guests' needs, working closely with other hotel staff to ensure guests are satisfied with the facilities and their time there.
- Identifying the factors that shape your hotel’s appeal to customers.
- Monitoring customer reviews on hotel's website or on hotel booking sites to identify the strengths and weaknesses of the hotel.
- Speaking to guests in person or in followup calls.
- Reviewing travel industry research to identify trends that could affect the hotel, such as increasing demand for low-cost family accommodations, or fuel prices, or better facilities for business travelers, for example.
- Running special events such as gourmet weekends, or offering incentives such as one night’s extra accommodation when booking for a period, can help to attract more guests.
- Developing strong customer relationships to build a stable revenue base and ensure high levels of repeat business.
- Targeting the program at individual guests or at corporate customers who require regular meeting facilities or accommodation for large numbers of traveling staff or visiting customers.
- Liaising and work closely with other members of the hotel management team to identify marketing priorities.
- Review future booking levels to plan dates for promotions to increase occupancy rates.
- Work with the event management team to schedule marketing to attract additional conferences and events.
**Criteria**:
- Should have a minimum **1-2 years** of **proven work experience** in **Marketing & Client Relations** preferably in **hotel** or hospitality sector.
- Should have a very **pleasing personality** and **attractive communication** skills
- High level of professionalism and reliability in a hotel environment
- Fantastic grasp of the **English/Hindi** language.
- Warm and often used smile
- Excellent phone etiquette
- Multitasking ability
- Possess retentive memory to remember bookings
- Ability to pay attention to details
Pay: ₹16,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Guwahati, Assam: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Lead generation: 1 year (preferred)
- Hotel Industry: 1 year (preferred)
- Marketing: 1 year (preferred)
- Client Relations: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
- Assamese (preferred)
Willingness to travel:
- 25% (preferred)
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