Collection Officer

5 days ago

Ludhiana Punjab, India Green Start Jobs Full time

Please find the detailed job description below:
**Collections Officer - Mortgage Loans (Ludhiana )**

The Collection Officer - Home Loans is responsible for managing and resolving delinquent home loan accounts. This role involves contacting borrowers to discuss payment options, negotiating repayment plans, and ensuring compliance with company policies and legal regulations. The officer must maintain accurate records, provide excellent customer service, and work towards minimizing losses.
- Analyzing borrower financial situations and negotiating repayment plans.
- Monitoring accounts to ensure adherence to repayment agreements.
- Maintaining accurate and up-to-date records of all collection activities.
- Adhering to all relevant federal, state, and local regulations.
- Collaborating with internal departments such as legal and loss mitigation.
- Providing excellent customer service and resolving borrower inquiries.
- Identifying and escalating accounts requiring further action, such as foreclosure.
- Preparing and sending notices, including demand letters and default notices.
- Meeting monthly collection targets and goals.

**Qualifications**:

- Minimum of 1 year of experience in Mortgage loans collections.
- Proven track record in managing delinquent accounts.
- Excellent communication and negotiation skills.
- Strong understanding of collection laws and regulations.
- Ability to work independently and as part of a team.
- Proficiency in relevant collection software and MS Office.

This role is based in Ludhiana.

Best regards,
Kavitha Tiwari.S

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