Collection Officer

2 days ago

Ludhiana Punjab, India Green Start Jobs Full time

**Job Title**: Collection Officer

**Location**: Ludhiana

We are seeking a dedicated and results-oriented Collection Officer to join our team in Ludhiana. The Collection Officer is responsible for recovering outstanding debts from customers. This role involves contacting customers, negotiating payment plans, and ensuring timely debt recovery while adhering to legal and ethical guidelines.

**Key Responsibilities**:

- Negotiating payment arrangements and setting up repayment schedules.
- Monitoring accounts to ensure payments are made according to agreed terms.
- Investigating and resolving discrepancies in accounts.
- Maintaining accurate records of all collection activities.
- Adhering to all relevant collection laws and regulations.
- Escalating accounts to legal action when necessary.
- Preparing and sending out collection notices.
- Meeting and exceeding collection targets.
- Providing excellent customer service while handling sensitive financial information.

**Qualifications**:

- Proven experience in debt collection or a similar role.
- Excellent communication, negotiation, and interpersonal skills.
- Strong understanding of relevant collection laws and ethical practices.
- Ability to manage multiple accounts and meet targets.
- Proficiency in record-keeping and relevant software.

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