Service Advisor

24 hours ago

Bengaluru, India Chaitanya HR Consultancy Full time

***:
Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available
parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and
vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the
advantages of trading in versus fixing their car.
Managing and overseeing the dealership’s workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed
100% vehicle inventory to be taken with the fuel indication
customer vibrant complaints has to be taken in the Ventally.
valuable items to be taken out of the vehicle & kept in the cupboard or intimate the customer
DMS FIT utilization with 100% RTT, Estimation, Delivery
Every 2 hrs vehicle updation to the customer’s 5 Time estimation
Cost estimation
60 points checkpoints sheet should be added along with the job card without fail 8 100% job completion in the
job card has to be checked
Additional jobs approval by SMS ,Whatsapp/mail
Major jobs advance payment has to be collected
Google ratings of 5 stars has to be collected 12 NDC has to be 100% followed with the tracker
No DHC from the concern SA/Satisfaction note or mail to be collected by the customer
100% remarks to be duly filled in the DMS if customers not given additional jobs approval
Targets should be 100% achieved with EPRO 4500
Focus on tyres & battery
Vas per RO to be increased & additional approval to be taken from the customers 18 No complaints from
Gobumpr team & proper updations in whataspp group
SA Performance tracker to be updated daily before EOD & shared to SM

**Key Skills**:
**More Information**:

- **Salary Offer **25000
- **Min. Experience **2
- **Max. Experience **4
- **Annual Pay Package **300000
- **Qualification **Diploma, Any Graduate
- **Specialisation **Automobile

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