Customer Success Executive

4 days ago

Ahmedabad Gujarat, India SalesHandy Full time

Hey,

Glad that you are already reading this JD. Thank you. Please read till the end and I am sure it will help you crack the interview.

At Saleshandy, we’re creating a future-ready outreach platform to eliminate manual processes and help businesses consistently generate more leads. Since our founding in 2016, we’ve been a bootstrapped yet profitable company, powered by a team of 65+ passionate individuals dedicated to delivering an exceptional customer experience.

Our customer team currently supports 4,000+ customers worldwide with a dedicated group of 7 members.

As our customer base grows, we’re expanding our team to enhance availability and deliver faster responses across multiple time zones.

If you customer-obsessed, passionate, and driven by a strong work ethic; this opportunity is perfect for you

# What will you be doing?

▷ Educate customers on upgrades, new features, and best practices to meet their goals.
▷ Create and share webinars, tutorials, and articles to address common issues.
▷ Resolve customer issues quickly and escalate complex cases when needed.
▷ Proactively identify and address pain points to exceed expectations.
▷ Provide personalized solutions based on customer needs.
▷ Guide users through product features and workflows effectively.
▷ Address complaints empathetically and document them for improvements.
▷ Collaborate with CSMs to track and report metrics on retention, upsells, and growth.
▷ Share regular updates on customer satisfaction and revenue-impacting activities.

# You should have...

▷ Excellent communication and writing skills
▷ Great problem-solving abilities
▷ Self-driven and proactive nature
▷ Patience when handling tough cases
▷ Ability to learn new tools and technologies
▷ Knowledge of customer success processes
▷ Agile approach and being coachable at all times
▷ Passion for talking to customers all day, every day
▷ Ability to explain complex topics in easy-to-understand and concise language [English]
▷ Ambition, eagerness, and the will to learn and improve upon your own skills

# Why should you join Saleshandy?

▷ Opportunity to work with customers across the globe
▷ Opportunity to grow into leadership roles within the customer success team as the company scales
▷ An open culture to ensure the best ideas win
▷ Be a part of the learning culture
▷ Leverage the benefits of working in a product-based company

# Other Perks:
▷ Personal Development — an annual budget for books, courses, and conferences

▷ Medical Insurance — we offer health insurance allowance to all teammates

## So, think you’re a good fit? Then let’s roll.

Step 1: Hit Apply, Answer pre-screening questions being yourself.

Step 2: Call with the Hiring Manager.

Step 3: Work on a small assignment.

Step 4: Call with the Reporting Manager.

Step 5: Job Offer and welcome to the ikigai tribe

Pay: ₹360,000.00 - ₹650,000.00 per year

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