Executive Ecommerce Operations

1 week ago

Kundrathur Chennai Tamil Nadu, India ViaTerra Travel Gear Pvt. Ltd. Full time

**Key Responsibilities**:
**Order Management & Data Entry**
- Enter and manage customer and dealer orders in internal systems (CRM).
- Generate invoices and shipping labels via platforms like Eshipz and BlueDart.
- Maintain clean and accurate data across all platforms.

**E-Commerce Platform Operations**
- Handle Amazon FBA, EasyShip, and Seller Flex order processes, including booking, uploading invoices, label generation, and monitoring shipment statuses.
- Track Safe-T claims, initiate return/refund/exchange processes on Amazon and the website.
- Coordinate with internal teams for Quality Check and inventory updates for returns.

**Returns, Refunds, Exchanges**
- Track return shipments across channels, perform necessary follow-ups.
- Liaise with the QC team for inspection status and update stock on internal CRM (Tigersheet).
- Coordinate internally with the sales team for exchanges/repairs for customers based on SOPs.

**Reporting & Accuracy**
- Support the team with regular inventory checks and physical stock counts.
- Maintain records of return claims, pending shipments, or damaged/missing items.
- Flag discrepancies proactively and support resolution.

**Any other duties that may be assigned**
- These may include but are not limited to pick & pack for dealer/customer orders.
- Helping in the production department for stock transfer to the warehouse.

**Requirements**:

- 1-3 years of experience in e-commerce operations or sales back-end support.
- Familiarity with Amazon Seller Central (FBA, EasyShip, Safe-T claims, etc.) is a must.
- Working knowledge of order management tools (like Eshipz & CRM like ZOHO preferred).
- Strong attention to detail, especially with data and documentation.
- Comfortable handling spreadsheets, system-based work, and multi-platform coordination.
- Good written communication and basic customer handling skills are a bonus.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Kundrathur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- can you join immediately ?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (required)

Willingness to travel:

- 100% (required)

Work Location: In person

Expected Start Date: 31/05/2025

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