Process Associate

3 days ago

Lucknow Uttar Pradesh, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Process Associate - Claims_
- Responsibilities_
- _Critically analyze the claim file & the received demand package to identify any pendency_
- _Communicate with 3rd parties to negotiate on the settlement amount_
- _Liaison with internal Claims partners to further investigate on the claim file_
- _Answer incoming telephone calls from third parties in relation to the demands sent by them_
- _Process reverse subrogation payments_
- _Ensure that assigned targets in accordance with SLA metrics are met_
- _Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics_
- _Provide relevant process reports on a timely basis_
- _Ensure adherence to established attendance schedules & company policies and procedures._
- Qualifications_
- Minimum qualifications_
- _Freshers are eligible_
- Preferred qualifications_
- _Able to demonstrate empathy while improving chance to create rapport with the customer._
- _Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business_
- _Voice Customer Service experience_
- _Good knowledge of using Excel, MS Access Database_
- _Proficient in English language
- both written and oral_
- _Insurance client experience will be an added advantage_

**_
Job_**_Process Associate_

**_ Primary Location_**_India-Lucknow_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Mar 6, 2025, 8:20:04 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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