Service Advisor

3 days ago

Alleppey, India CEE PEE SUZUKI Full time

A service advisor acts as the crucial link between customers and the service department in industries like automotive repair. They are responsible for understanding customer needs, explaining vehicle issues, providing repair recommendations, and ensuring customer satisfaction throughout the service process.

Key Responsibilities:

- **Customer Interaction**:Greeting customers, understanding their concerns, and translating technical issues into understandable language.
- **Recommendations**:Working with technicians to diagnose vehicle problems and providing customers with repair options and estimates.
- **Service Coordination**:Coordinating with the service team to ensure efficient workflow, scheduling, and timely completion of repairs.
- **Communication**:Keeping customers informed about the status of their vehicle, explaining repair procedures, and managing expectations.
- **Sales and Upselling**:Offering additional services, parts, or accessories that may be beneficial to the customer.
- **Customer Satisfaction**:Ensuring customers are satisfied with the service provided, addressing any concerns, and building long-term relationships.
- **Documentation and Record Keeping**:Maintaining accurate records of customer interactions, repair orders, and other relevant information.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Fixed shift

Work Location: In person

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