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Order Processing Executive

2 weeks ago

Park Street Kolkata West Bengal, India Chayam Tea Full time

**About Us**:
Chayam Tea is a leading tea company based in Kolkata, India. We specialise in a wide range of premium teas, including flavoured, black, green, and herbal teas. As we expand our digital presence, we are looking for a passionate and skilled **Order Processing Executive** for our **E-Commerce operations** to join our team.

We are seeking an **Order Processing and Billing Executive** at Chayam Tea who will be responsible for managing and processing customer orders efficiently and accurately. This role involves coordinating with various departments to ensure timely delivery, handling customer inquiries, and maintaining records of transactions.

**Responsibilities**:

- **Monitor and process daily orders** for **Amazon**, **Shopify **and various other platforms as well as **making invoices**.
- Coordinate with the fulfillment team to ensure orders are packaged, labelled, and shipped on time.
- Update **order tracking** and **manage inventory**.
- Handle cancellations, returns, and refunds according to company policies.
- Communicate with customers to provide order confirmations, updates, and resolve any issues or discrepancies.
- Maintain accurate records of orders, shipments.
- Prepare and distribute invoices, shipping documents, and order acknowledgments.

**Education, Experience and Requirements**:

- Bachelor's degree in any stream.
- Proficiency in Excel, Google Sheets, or other data-tracking tools.
- Knowledge of Amazon Seller Central, Shopify admin, and general marketplace policies.
- Excellent written and verbal communication skills.

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Park Street, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 2 years (preferred)
- Order Processing: 1 year (preferred)

Work Location: In person

Expected Start Date: 11/11/2024