Customer Service Officer

6 days ago

Satellite Ahmedabad Gujarat, India Enlighten Schola Full time

**Job Title: Customer Support Executive**

**Location: Ahmedabad**

Are you a dynamic and customer-centric individual looking to kickstart your career in a thriving B2B marketplace? We are hiring for a Startup based in Ahmedabad, is on the lookout for a dedicated Customer Support Executive to join growing team.

**Responsibilities**:
**Coordinate with Sellers and Buyers**: Facilitate seamless communication between sellers and buyers to ensure a smooth B2B transaction process.

**End-to-End Material Delivery**: Monitor and track the delivery of materials to ensure end-to-end fulfillment, addressing any issues that may arise during the process.

**Resolve Customer Queries**: Act as the first point of contact for customer inquiries, addressing and resolving issues promptly to ensure customer satisfaction.

**Maintain Customer Records**: Update and maintain accurate customer records, ensuring a comprehensive database for future reference and analysis.

**Collaborate with Internal Teams**: Work closely with internal teams to relay customer feedback, contributing to the continuous improvement of our services.

**Requirements**:
**Educational Background**: Graduates in any field, preferably with a B.Com degree.

**Communication Skills**: Excellent written and verbal communication skills in English and Hindi.

**Problem-Solving Ability**: Proven ability to analyze and solve customer issues effectively.

**Tech-Savvy**: Comfortable using customer support software, Microsoft excel, and other relevant tools.

**Freshers Welcome**: While experience is a plus, we welcome fresh graduates who are enthusiastic and willing to learn.

**How to Apply**:
If you are a dedicated and detail-oriented individual looking to kickstart your career in a dynamic start-up environment, we would love to hear from you

Keywords:

- B.Com job in Ahmedabad, Support Executive job in Ahmedabad, Customer Support Operations job in Ahmedabad, Customer Support Executive jobs, Graduate jobs, Fresher job._

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Excel: 1 year (preferred)

Ability to Commute:

- Satellite, Ahmedabad, Gujarat (required)

Work Location: In person

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