Ticketing Agent

1 day ago

Noida, India Total vdo Solution Full time

Responsible for scheduling flights based on customer needs and available flights.
- Keep records of customer information into system to issue tickets, update records and for any future requirements.
- Should have Experienced in Issue/Reissue/Refunding of International & Domestic Air ticketing.
- Responsible for issuing Air tickets for Retail customers, B2B/Subagents, and B2C customers etc.
- To confirm waitlisted seats by monitoring flights and liaising with the airlines.
- To monitor and manage GDS queues as individual queues to keep a tab on pnrs with Schedule change or cancelled message from the airline.
- To do the invoicing on time for each tickets issued immediately and ensure that the payment has been collected for the same.
- To ensure and checking the possibility of Up sell or better ticketing option or

possibility of reselling in lower class for profits before issuance.
- To provide excellent support to the In-house and UK Reservation team for queries related to Fare, ticketing, Fare rules, cancellations rule etc.
- To ensure 100% quality checks is done before tickets are issued to ensure there is no error resulting in loss to the company.
- To report to the operation manager on any tickets which is to be issued to issued without
- Quad labs booking card or incorrect booking card created with LOSS or less profit margins etc.
- To complete the dispatching of tickets after completing the invoicing.
- To liaise the Airline on any special request like extra seats, meal request etc.
- Ensure no Queries are left unattended and should not exceed 12hrs.
- Knowledge of manual fare shell creation would be an added advantage.
- Should be a good team player in achieving the desired growth of the organisation and team
- Excellent communication skills and good customer service skills.
- Willingness to work under UK shift timing.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,989.60 - ₹48,196.07 per month

**Benefits**:

- Flexible schedule

Schedule:

- Evening shift
- Monday to Friday
- UK shift

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**
+91 9711098932

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