
Travel Agent
8 hours ago
Job Title: Travel Consultant
Work Shift: Rotational 9-hour shifts
Week Off: 2 days rotational weekly off
Position Overview:
- Greaves Travel India is seeking a skilled and customer-focused Travel Consultant/ Senior Travel Consultant to join our dynamic team.
- The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market.
- This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment.
Key Responsibilities:
- Handle inbound calls from passengers of international airlines and US/Canada-based corporate clients, providing seamless travel solutions.
- Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
- Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards.
- Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure smooth operations and high customer satisfaction.
- Adapt to rotational shifts (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs.
Skills & Qualifications:
- Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years).
- Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
- Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes.
- Communication: Excellent verbal and written English skills for global client interactions.
- Work Ethic: Willingness to work in rotational shifts, including nights/weekends.
- Education: Graduate from a recognized university.
- Note: Immediate joiners preferred. Candidates must be comfortable with 24/7 operations and on-site work in Noida.
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