Travel Agent

3 weeks ago

Noida, India Greaves Travel Full time

Job Title: Travel Consultant

Work Shift: Rotational 9-hour shifts

Week Off: 2 days rotational weekly off

Position Overview:

  • Greaves Travel India is seeking a skilled and customer-focused Travel Consultant/ Senior Travel Consultant to join our dynamic team.
  • The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market.
  • This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment.

Key Responsibilities:

  • Handle inbound calls from passengers of international airlines and US/Canada-based corporate clients, providing seamless travel solutions.
  • Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
  • Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards.
  • Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to ensure smooth operations and high customer satisfaction.
  • Adapt to rotational shifts (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs.

Skills & Qualifications:

  • Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years).
  • Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL).
  • Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes.
  • Communication: Excellent verbal and written English skills for global client interactions.
  • Work Ethic: Willingness to work in rotational shifts, including nights/weekends.
  • Education: Graduate from a recognized university.
  • Note: Immediate joiners preferred. Candidates must be comfortable with 24/7 operations and on-site work in Noida.

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