Implementation Associate

3 days ago

Hyderabad Telangana, India SmartRent Full time

**Who We Are**

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500 list of fastest-growing companies —and we're just getting started.

**Responsibilities**
- Onboarding new properties for SmartRent, and Audit and Inspect platforms
- Make sure all of the Organization specific checklists are appropriately followed to complete the setup of the properties, audits and inspections
- Document changes made to the implementation checklists
- Timely updates to the Assigned projects as progress is made on implementation of properties
- Understand different areas of the product like integrations and inspections, and identify the best possible solutions to address customer issues both during the implementation and on-going support stages
- Pro-active collaboration with the implementation team members during high volume implementation periods
- Self-management of JIRA tickets with strong focus on ensuring that issue resolutions are fully documented

**Required Qualifications**
- Fresher/Experienced (0-3) years.
- University graduate
- Good English Communication skills
- Passionate, hardworking, self-motivated, and teachable with a keen sense of accountability and commitment to service excellence.
- Willingness and ability to learn new techniques and methodologies in resolving issues.

**Preferred Qualifications**
- Knowledge of JIRA, MS Office 365 Suite

**#LI-Onsite**

For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:

- Do the hard work and go out of your way to deliver excellence
- Own outcomes and learn from your mistakes
- Are a collaborative and supportive team player; win or lose you lift others up
- Value authenticity, other's perspectives, and diversity in the workplace
- Have a passion for smart tech and the real estate industry

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