Customer Service Adviser

3 days ago


Mohali Punjab, India BJS Home Delivery Full time

**Roles and Responsibilities**:

- Handle investigation, resolution, and reporting of all customer and client-related complaints.
- Accurately log all complaints into the internal system and ensure they are followed through to completion.
- Take full ownership of queries and provide prompt, effective resolutions.
- Escalate unresolved issues or complaints to the Line Manager in a timely manner.
- Adhere to all policies and procedures related to customer complaints, ensuring they are documented within the "Toolbox" system.
- Embrace and integrate new initiatives into the customer service delivery process.
- Ensure all written communication aligns with customer care protocols and any relevant contractual specifications.
- Represent BJS professionally at all times, maintaining a courteous and respectful demeanor.

**Job Requirements**:

- Excellent communication and interpersonal skills.
- Proficient in MS Office Suite and Google Workspace.
- Strong problem-solving skills and attention to detail.
- Ability to handle customer concerns with empathy and professionalism.
- Capable of working independently as well as part of a team.

Pay: Up to ₹360,000.00 per year

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

**Location**:

- Mohali, Punjab (preferred)

Work Location: In person



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