Administrator L3

2 weeks ago

Bengaluru Karnataka, India Wipro Limited Full time

**Job Description**:

- **
- Job Title: Administrator L3
- Req Id: 107018
- City: Bengaluru
- State/Province: Karnataka
- Posting Start Date: 10/29/25
- Job Description:
**Role Purpose**

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

**͏**:
**Do**
- **Ensure timely response of all the tickets raised by the client end user**:

- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

**͏**:
**Deliver**
- No
Performance Parameter
Measure1.100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:

- Mandatory Skills: Application Packaging - Windows.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Administrator L3

    6 days ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Job Description - **- Job Title: Administrator L3- Req Id: 107515- City: Bengaluru- State/Province: Karnataka- Posting Start Date: 11/5/25- - Job Description:- **Role Purpose** - The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s...

  • Administrator L3

    1 week ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Job Description - **- Job Title: Administrator L3- Req Id: 108347- City: Bengaluru- State/Province: Karnataka- Posting Start Date: 11/3/25- - Job Description:- **Role Purpose** - The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s...

  • Administrator L3

    6 days ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Job Description - **- Job Title: Administrator L3- Req Id: 108810- City: Bengaluru- State/Province: Karnataka- Posting Start Date: 11/5/25- - Job Description:- **Role Purpose** - The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s...

  • Administrator L3

    6 days ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Job Description - **- Job Title: Administrator L3- City: Bengaluru- State/Province: Karnataka- Posting Start Date: 12/3/25- - Job Description:- **Role Purpose** - The purpose of the role is to resolve, maintain and manage clientâ€Âs software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAâ€Âs...

  • Administrator L3

    6 days ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Job Description - **- Job Title: Administrator L3- Req Id: 107511- City: Bengaluru- State/Province: Karnataka- Posting Start Date: 11/5/25- - Job Description:- Bachelor’s Degree in Computer Science, Software Engineering, or equivalent technical degree and/or work experience. - 5+ years of experience in IT deployments - Solid understanding of IT systems...

  • Network Administrator L3

    6 days ago

    Bengaluru, Karnataka, India Binary Infoways Full time

    **Job Title: Network Administrator L3** **Job Summary**: As a Network Administrator to responsible for the design, implementation, and maintenance of an organization's networks. Primary objective will be to ensure the smooth and efficient operation of the organization's IT infrastructure by overseeing network security, troubleshooting network issues, and...

  • Administrator L3

    6 days ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Job Description - **- Job Title: Administrator L3- Req Id: 107513- City: Bengaluru- State/Province: Karnataka- Posting Start Date: 11/5/25- - Job Description:- **Basic Qualifications** - College or University Degree in Computer Science, Information Systems, or a related discipline or equivalent combination of education and work experience 8+ years of High...

  • Network Security Administrator L3

    6 days ago

    Bengaluru, Karnataka, India Binary Infoways Full time

    **Network Security Administrator L3** **Job Description**: **Responsibilities**: Network Security Operations: Implement and enforce security policies, procedures, and controls. **Firewall and Intrusion Prevention**: Configure, manage, and optimize firewall and intrusion prevention systems to protect the network infrastructure. Monitor and respond to...

  • L3 IBM Bigfix

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Full time

    **Req ID**: 338077 We are currently seeking a L3 IBM BigFix & Qualys Administrator to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Key Responsibilities **IBM BigFix Management**: - Manage and maintain the entire IBM BigFix infrastructure, including servers, relays, and clients across Windows and Linux environments. - Design, develop, and...

  • IT Support Technician L3 Support

    2 weeks ago

    Whitefield, Bengaluru, Karnataka, India Dalvkot Utility Enterprises Private Limited Full time

    L3 support, the highest tier, involves managing the most complex and critical technical issues, acting as a point of escalation for L1 and L2 support, and collaborating with developers or vendors to find comprehensive solutions. L3 support engineers are experts in their field, responsible for troubleshooting, diagnosing system problems, and implementing...