Guest Relation Executive

5 days ago


Gwalior, India career prime Full time

_**ONLY HOSPITALITY BACKGROUND CANDIDATES**_
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g., area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirm bookings, taking messages)
- Address customer complaints and escalate to Guest Relations Managerwhen needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

SKILLS REQUIRED
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹28,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Flexible shift
- Rotational shift

Ability to commute/relocate:

- Gwalior, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Hospitality: 2 years (required)

**Language**:

- English (required)



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