Sales Executive
2 days ago
**Job Title**: BPO Executive
**Location**: [Unit 9-10, Bhagwati Complex, C1/1, Pocket T, Pallavpuram Phase 2, Modipuram, Meerut, Uttar Pradesh 250110]
**Department**: Operations / Customer Service
**Reports To**: Team Leader / Operations Manager
**Job Summary**:
We are looking for a dedicated and customer-focused **BPO Executive** to join our Business Process Outsourcing (BPO) team. The BPO Executive will handle inbound and outbound calls, respond to customer queries, provide product/service information, and ensure customer satisfaction. The role requires excellent communication skills, problem-solving ability, and a commitment to delivering high-quality service.
**Key Responsibilities**:
- Handle **inbound and outbound customer calls** professionally and efficiently.
- Respond to customer inquiries, resolve issues, and provide information regarding products and services.
- Achieve **daily, weekly, and monthly targets** related to call handling, sales (if applicable), and customer satisfaction.
- Maintain **accurate records** of customer interactions, transactions, comments, and complaints.
- Escalate complex issues to the **supervisor or senior staff** as required.
- Ensure adherence to **company policies, scripts, and quality guidelines**.
- Participate in **training sessions and team meetings** to improve knowledge and performance.
- Collaborate with team members to meet and exceed **customer service goals**.
**Requirements**:
- **High school diploma** or equivalent; a college degree is an advantage.
- Previous experience in a **BPO, call center, or customer service** role is preferred but not mandatory.
- Excellent **verbal and written communication skills** in [English / regional language, as applicable].
- Strong **problem-solving and interpersonal skills**.
- Ability to handle **high call volumes** while maintaining accuracy and professionalism.
- Basic **computer literacy** and familiarity with CRM or call center software.
- Willingness to work in **rotational shifts, including night shifts, weekends, and holidays** as needed.
**Preferred Skills**:
- Multilingual abilities can be an added advantage.
- Sales or upselling experience in a BPO environment (for sales-based processes).
- Knowledge of specific industries (e.g., telecom, banking, healthcare) depending on the process.
**Compensation & Benefits**:
- Competitive salary with **performance-based incentives**.
- Health insurance and other benefits as per company policy.
- Opportunities for **career growth and skill development**.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,004.22 - ₹34,292.69 per month
Work Location: In person
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