Patient Engagement Officer

2 weeks ago

New Delhi, India the Saffron Solution Full time

**Job title: Patient Engagement Officer (Korean)**

**Soft skills**:
1. Multitasking skills
2. Excellent customer service
3. Detail oriented
4. Accountability
5. Team player
6. Willingness to listen and learn

**Technical skills**:
1. Multilingual - English/Korean
2. Google suite (Spreadsheets)
3. Typing experience
4. Highly effective communication skills in English and Korean
5. Analytical skills for good decision making

**Educational qualification**:
Graduate or equivalent

**Past experience**:
Not Required; experience is a plus

**Job overview**:
This profile is responsible for engaging the customers with the practice. Responsible for day to day activities of recalling a patient, reminding them of their appointments, keeping a close contact for their appointment completion and also managing the patient’s information in the CRM.

**Roles & responsibilities**:
2. Scheduling appointment

3. Updating the demographic information of the customer in the software

4. Reminding about the appointment

5. Incoming call management

6. Fax management

7. Message management

8. Tracking the patient’s appointment until completion - Recalling the No Shows and Cancel

9. Managing the Customer Relationship Management Software

10. Being engaged in other operational activities

11. US shift hours

**Job Types**: Contractual / Temporary, Freelance

**Benefits**:

- Internet reimbursement
- Paid time off
- Work from home

Schedule:

- Night shift
- US shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Korean (required)

Shift availability:

- Night Shift (required)

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