CRM Executive

1 week ago


New Delhi, India First Fiddle F&B Pvt Ltd Full time

Support the execution of the CRM strategy
- Ensure leads are timely responded to
- Present data clearly to management and managers, ensuring that you provide insights & customer trends through Excel and dashboard
- Set KPIs to measure campaign results, drive insights and recommendations and communicate these clearly and accurately back to the business, helping to inform business decisions and future campaigns iterations
- Liaising with other departments to create a CRM strategy that works across the board
- Planning CRM strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty. Provide innovative ways to target and reward our customers
- Demonstrate a flexible attitude and be responsive to change and last minute requests

Call and respond to guest queries as and when required
- Provide general administrative assistance to Managers
- Manage CRM campaigns
- Work closely with the CRM tech team to report on the campaigns
- Work closely with the CRM Tech team and managers on developing initiatives to retain and increase the guests data base.

Desired Profile:

- Minimum 1 years of experience in CRM
- Graduate
- Good in Excel and can present raw data in organised form
- Good Communication Skills
- Ability to multi-task and prioritise within a constantly changing environment with varying demands, often on accelerated timelines

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,510.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- New Delhi, South - 110017, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you an immediate joiner?

**Experience**:

- Customer relationship management: 1 year (required)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX


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