Technology Associate

2 weeks ago

Madhapur Hyderabad Telangana, India Locuz Enterprise Solutions Full time

Familiarity with common IT systems, ITIL V4 Foundation, Basic Troubleshooting knowledge, hardware, and software.
- Experience with service management tools
- Basic knowledge of ITIL or incident management, Change Management and Problem management, and Audit, Compliance.
- Ability to work under pressure and manage time effectively.
- Strong troubleshooting, Presentation skills, and problem-solving skills.
- Excellent communication skills (both written and verbal).
- Should be capable of learning new technologies, Should be a good team player, Should be supporting the team wherever required.
- Should Work closely with teams to drive continuous improvement and enhance the processes.
- Must be good in MS Excel,
- Should be capable in preparing PPT, Reporting and Documentation
- Monitoring Alerts/notifications configured in monitoring tools.
- Adhere and follow the ITIL process (incident, problem, and change & configuration management)
- Follow defined incident, change, and problem management procedures (ITIL preferred)
- Coordinate with internal IT teams and vendors to resolve issues
- Maintain logs and documentation of incidents, actions taken, and outcomes

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