Client Support Associate

5 days ago

Tirunelveli, India Helite Solutions Full time

**Location**:Helite Solutions, Vallioor (Tirunelveli District).

**Experience: 0-2 years**

**Key Responsibilities**:

- Effectively address technical issues related to our website and software.
- Proficiency in MS PowerPoint, MS Word, and MS Excel.
- Identify and resolve technical problems to ensure smooth software usage.
- Educate customers about the software's latest features and functionalities to create reports.
- Demonstrate multitasking skills and meticulous attention to detail.
- Act as a technical support resource for our clients and customers.
- Expertly handle conflicts and critical technical issues with customers.
- Follow up with clients to ensure the resolution of their technical concerns.
- Monitor technical complaints across various communication channels and offer assistance.
- Solicit feedback from clients and relay it to our team for further product development.
- Take responsibility for onboarding management, implementation, and report generation.
- Conduct software malfunction analysis by testing various scenarios.

**Qualifications**
- Any bachelor’s or master’s degree.
- Exceptional English communication skills, both written and verbal, are essential for interacting with US clients.
- Profound knowledge of Microsoft Excel.

**Job Location**: Vallioor, Tirunelveli District

**Contact Number**: 9361461193

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Morning shift
- Night shift

Work Days:

- Weekend availability

Application Question(s):

- Are you currently residing in Vallioor or within a 15-kilometer radius?
- Are you available to work night shifts?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)

Work Location: In person

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