▷ [High Salary] Customer Success Associate

3 weeks ago

Tirunelveli, India Readywire Full time

We are looking for a Client Success Associate at Readywire to handle a variety of customer inquiries and maintain high customer satisfaction. Would you be interested in learning more about this position? Please let me know your availability for a call.

Please find the appended Job Description:

Job Title: Client Success Associate - Sales Support & CRM Executive

Company: Readywire Pvt. Ltd.

Employment Type: Full-time Contract (Immediate Joiner)

Location: Remote

Work Schedule: 6-day work week

Timings : 10:00AM to 8:00PM

About the Role

We are looking for a detail-oriented Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and supporting business development activities with strong communication across multiple languages.

Key Responsibilities

- CRM & Data Management
- Follow up with Sales Executives to ensure CRM is updated on time.
- Escalate to the Manager if sales data is incomplete or pending.
- Verify and maintain accuracy of CRM and LMS data.
- Track Tasks, Lead Reviews, Pending Assignments on a daily basis.
- Manage Imported Leads, Bookings, and Retails in the system.
- Ensure proper classification of Excluded Numbers, Employees, and Branches.
- Communication & Coordination
- Call and follow up with Sales Executives regarding pending updates.
- Maintain professional communication with Sales/BDM teams.
- Escalate unresolved issues to higher management.
- Reporting & Analysis (DAR – Daily Activity Report)
- Prepare and share daily, weekly, and monthly reports on lead status and follow-ups.
- Highlight delays, pending actions, and escalate issues when required.
- Support BDMs with data-driven insights for business development.

Required Skills

- Strong communication & follow-up skills.
- Fluency in Tamil and Hindi is required. Must be multilingual.
- Basic knowledge of CRM/LMS systems and data entry.
- High attention to detail, patience, and accuracy.
- Ability to coordinate with multiple stakeholders and escalate effectively.

Preferred Attributes

- Prior experience in Sales Support / Data Entry / CRM Executive roles.
- Strong organizational and time-management skills.
- Ability to work under pressure with persistence and discipline.

👉 This role bridges CRM management, sales support, and client interaction, ensuring Readywire’s data is always updated, accurate, and driving growth.

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