Customer Service Associate-bhiwandi(Express

1 week ago


Bhiwandi, India Algor Supply Chain Solutions Pvt.Ltd. Full time

**Job Summary**
We have urgent job opening for the post of Customer Support Associate for both Amemdabad & Gurgaon, Delhi location. The requred skills are given below:

- Education
- Any Graduate

Experience
- Mi.2 years in relevant field

Job location
- SG Road,Ahmadabad / Cyber city, Gurgaon, Delhi

Job Type
- Permanent

Salary
- 15K- 25K (depends on interview)

Job Role:

- 1.Coordination with customers & vendors

2.Prepare MIS for corporate customers

3.Preparing Daily MIS for clients for daily update on their shipments.

4.POD follow up and Billing update.
- Coordination with sales team for Pickup and Delivery records.

*

Share customer feed back forms and update same in excel sheet.

*

Preparing rout performance report
8.Preparing MIS report on daily basis and sending the same to the
Managers.
- Co-ordinating with sales team for Work order.
- Cor-ordinating with sales team for invoicing details and other charges and assist same to billing department.
- Co-ordianting with operations team for vehicle reaching on time.
- Tracking and monitoring the shipment allocated and give timely updates to customer.
- Assist customer with a proper update and keep them updated in any emergencies.
- Tactfully handle situations and provide a good service to all our customers.
- Timely details to operations team about the shipment with proper unloading, loading details with contact number.
- Good communication and verbal skills.
- To fulfill vehicle requirements for clients by asking planning department and informed same to customer.
- Managing all customer related queries during shipment buy co-ordinating with Operations, Sales, billing and Customer.
- Proactive on mail ,Phone calls as well as messages and give prompt response.
- To fulfill all customers requirements with a prompt service.
- 9152033567

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift



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