Process Improvement

**JOB DESCRIPTION**
The Digital Workforce Center of Excellence (CoE) is a global internal consulting team with high visibility; responsible for leading critical business transformation, reengineering and diagnostic efforts throughout Consumer and Community Bank (CCB). Typical engagements (not exhaustive) include:

- Business Transformations
- Process Assessment and Process Design for Robotic Process Automation (RPA),
- Operations Strategy
- Strategic Planning
- Operating Models Assessment
- Organizational Assessment
- Operating Models
- Product Development Support
- Support for Agile Product Development

**Responsibilities**:

- Own aspects of the engagement, but collaborate as part of a larger project team
- Conduct interviews and side-by-sides with clients and map out current / future state processes
- Analyze Data from various sources utilizing statistical concepts, compile presentations and present findings in a clear and concise manner to senior leadership
- Support engagements that drive Quality, Cost, Productivity, Service and Product Delivery projects
- Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value-added activities)
- Build organizational capability through strong relationships with internal clients and team members
- Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.

**Required qualifications, capabilities, skills**:
**Preferred qualifications, capabilities, skills**:

- Experience working with Robotics, Machine Learning and other emerging technologies is preferred but not required
- Experience in financial services, operations, strategy, and consulting highly preferred
- Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
- Ability to travel as needed (e.g., ranges of 25% to 50%; will vary by project)

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.