Service Advisor

3 days ago

Visakhapatnam, India Smartcity HR Services Full time

**Job Title: Service Advisor - Heavy Commercial Vehicle**

Educational Qualifications: BE/B Tech/AMIE/Diploma in Mechanical/ Automobile/Electrical Experience: Minimum 3 to 7 years of experience in automobile workshop Service function.

Key Result Areas:

- Customer Satisfaction
- Team Productivity
- Vehicle turnaround time
- Delivering jobs first time right
- Adherence to delivery schedule
- Effective resolution of customer complaints in prescribed time frame

**Job Description**:

- Direct interact with customer and understand the issue related to his vehicle
- Take a note of the issue on later create system based job card with entering correct and relevant information of the customer and his vehicle
- Inspect and advise customer about necessary repairs/maintenance of the vehicle
- Prepare and share the cost and time estimation of the work agreed by the customer
- Assign vehicle to floor Supervisor and ensure timely delivery
- Contact customer for any add hock expenses
- Inspect the vehicle repair before delivering and guide customer for billing process
- Handle customer queries and ensure high customer satisfaction standards

**Salary**: ₹18,000.00 - ₹26,173.82 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (required)

**Speak with the employer**
+91 7702913809

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