Hotel Front Office Executive

2 days ago

Dehradun Uttarakhand, India LP Hotels Full time

Serve as the face of the hotel and the first point of contact for guests, providing exceptional customer service throughout their stay.
- Manage all front desk duties and responsibilities, ensuring a smooth check-in and check-out process for guests.
- Greet guests warmly and professionally upon arrival and departure.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Process guest reservations, registrations, payments, and room assignments accurately.
- Maintain up-to-date knowledge of room availability, hotel facilities, services, and local attractions.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms are clean, comfortable, and well-maintained.
- Assist in managing hotel bookings and reservations systems.
- Uphold hotel policies and procedures, including safety and security protocols.
- Communicate effectively with other hotel departments to ensure seamless guest experiences.
- Provide information about services available within the hotel and in the surrounding area.
- Assist with administrative tasks such as filing, photocopying, and handling correspondence.
- Handle cash and credit card transactions accurately and securely.
- Resolve guest issues and concerns in a timely manner to ensure guest satisfaction.
- Ensure compliance with health and safety regulations.

Pay: ₹16,000.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 5 years (preferred)

Work Location: In person

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