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Medview - Student Success Administrator

2 weeks ago

India Crimson Education Full time

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.

To be successful in this role, the administrator will need to have strong and fast **communication **skills, efficient **client management** skills, ability to **problem solve **and resolve any issues that arise. The administrator will be expected to respond to all communication received in the admin inbox **within 2-4 business hours**, efficient communication is key. They will also be expected to thoroughly complete onboarding on the same day as a new student joining MedView.

**What are the main responsibilities for this role?**
- Coordinate, engage and facilitate the student’s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson’s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap)
- Manage a team of tutors and ensure they are utilising student hours and successfully completing session reports
- Proactively manage and foresee issues by resolving complaints or escalations in a timely manner

**What we are looking for?
- Desirable: experience in customer service, education industry or transferable role
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders
- Outstanding organizational skills, with excellent written and verbal communication skills
Collaborative, with an openness to give and receive feedback

Why work for Crimson?
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely

If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you