Student Success Associate

4 weeks ago


India Mentor Match Full time

Key Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) at

Mentor Match


1. Ensure Regular Session Consumption

  • Monitor session utilization for each student and address delays or low consumption trends.
  • Proactively engage with students and parents to discuss progress and encourage timely session completion.

2. Drive Student Academic Progress

  • Collaborate with tutors to track student performance and provide actionable feedback to parents.
  • Recommend additional support or resources to enhance academic outcomes.

3. Maximize Student Retention

  • Conduct regular check-ins with both students and tutors to resolve issues promptly.
  • Implement feedback loops to improve satisfaction and minimize churn.

4. Increase Referrals

  • Leverage positive relationships to encourage referrals from satisfied parents and students.
  • Partner with the marketing team to streamline referral incentives and communication.

5. Provide On-Time and Effective Customer Support

  • Respond to customer queries within SLA timeframes (email, phone, or chat).
  • Solve escalations efficiently, ensuring customer satisfaction and trust.

6. Build Relationships to Improve LTV

  • Conduct bi-monthly touchpoints with customers to discuss student progress and potential upsell opportunities.
  • Act as a trusted advisor for customers to create long-term value.


  • Bengaluru, India Newton School Full time

    Job Description Role Overview The Associate - Students Success plays a pivotal role in ensuring student success throughout their academic journey. This role goes beyond reactive support it requires a proactive mindset to anticipate student needs, identify academic and personal challenges early, and act swiftly to ensure students stay on track. The ideal...


  • Sonipat, Sonipat / Sonepat, India Newton School Full time

    Job Description About Newton Of Technology Newton School has formed a powerful partnership to drive transformation in the world of technology and education. Newton School, dedicated to bridging the employability gap, has partnered with Rishihood University, India's first impact university, and Ajeenkya DY Patil University, Pune, S Vyasa, Bengaluru. Together,...


  • Bengaluru, India Uplers Full time

    Job Description Experience: 2.00 + years Salary: Confidential (based on experience) Shift: (GMT+05:30) Asia/Kolkata (IST) Opportunity Type: Office (Bengaluru) Placement Type: Full time Permanent Position (*Note: This is a requirement for one of Uplers client - Newton School) What do you need for this opportunity Must have skills required: Education...


  • Noida, India Leverage Full time

    Job Description About The Role As a Student Success Associate, you will be the (Point-Of-Contact) POC between the students and the internal team. If you are someone who is an active listener, can patiently resolve problems as they arise, then this role is for you. This role is ideal for someone who is self-driven, detail-oriented, and passionate about...


  • India, Cochin / Kochi / Ernakulam Offenso Hackers Academy Full time

    Job Description Company Description Offenso Hackers Academy, recognized by Kerala Startup Mission and trusted by over 5000 students, provides real-world, hands-on cybersecurity training. We offer industry-aligned programs that transform beginners into job-ready professionals. Our core programs include Offenso Certified Security Analyst (OCSA), Offenso...


  • Jaipur, India BeingHR Full time

    Job Description Business Success Associate Bookbinding & Finishing Equipment (Rajasthan) Location: Rajasthan Reports to: Area/Zonal Manager Department: Sales India's top bookbinding machinery maker seeks a Business Success Associate to drive direct and channel sales in Tier II/III markets. Requirements - 26 years B2B sales in digital/offset printing...


  • Ahmedabad, India Almashines Inc. Full time

    Job Description Job Description: Join AlmaShines Technologies as a Customer Success Associate! Location: Ahmedabad, India (Onsite) Employment Type: Full-time, Onsite About Us: AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institutions. We empower institutes to build and manage...


  • India Opportunities Plus Full time

    We specialize in guiding school students aged 08–18 toward global perspectives, practical skills, and cultural exposure through thoughtfully designed activities and international collaborations. Our mission is to empower young minds to embrace diversity, think globally, and seize endless opportunities for growth and success. This is a full-time remote role...


  • India Philter HR Solution Pvt Ltd Full time

    Job Description Role Overview We are in search of proactive and communicative candidates who are passionate about our products and the clients we serve. The Customer Success Associate will act as a point of contact for our clients, responsible for managing and growing the company's relationships with them. By developing long-lasting, mutually beneficial...


  • India Birmingham City University UK Full time

    Job Title: Student Recruitment OfficerCompany: Birmingham City UniversityLocation: Hyderabad (with travel across India)Experience: 3–5 yearsSalary: CompetitiveThe Role:As part of the South Asia Regional Recruitment Team at Birmingham City University, you will play a key role in supporting the planning and delivery of student recruitment activities...