Customer Service Officer

2 weeks ago

Kalyani Nagar Pune Maharashtra, India The Inspiration-Kalyani Nagar Full time

**About Us**

We are a leading **Aesthetic & Wellness Clinic** dedicated to providing world-class treatments in skin, hair, laser, and Wellness procedures. Our mission is to deliver exceptional client experiences from the first interaction to post-treatment care.

**Role Overview**

We are looking for a **dynamic, smart, and client-focused Front Office & CRM Executive** who will be the **first point of contact at our clinic** and also manage our **WhatsApp CRM and Business CRM systems** to handle client inquiries, leads, and follow-ups.

This role combines **reception management, client service, and digital lead nurturing**.

**Key Responsibilities**
- **Front Desk Management**:

- Welcome patients/clients warmly and create a premium first impression.
- Manage phone calls, walk-in inquiries, and appointment bookings.
- Maintain a clean, professional, and welcoming reception area.
- **Client Engagement & CRM Handling**:

- Use **WhatsApp CRM and Business CRM tools** to follow up on leads, respond to inquiries, and convert prospects into appointments.
- Maintain accurate client records and update databases regularly.
- Send reminders, confirmations, and post-treatment follow-ups via CRM/WhatsApp.
- **Lead Nurturing & Coordination**:

- Ensure timely follow-up on leads generated from social media, marketing campaigns, and referrals.
- Work with the sales/doctor team to maximize lead conversions.
- **Administrative Support**:

- Manage billing, invoicing, and payment collection at the front desk.
- Coordinate with clinic staff for smooth client flow.
- Prepare daily reports on leads, appointments, and walk-ins.

**Required Skills & Qualifications**
- Graduate (any discipline).
- Prior experience as **Receptionist / Front Office Executive / Client Relations Executive / Telecaller / CRM Executive** (preferably in healthcare, salon, spa, aesthetic, or hospitality industry).
- Proficiency in **WhatsApp Business, CRM software, MS Office, and Google Workspace**.
- Excellent **communication (English & local language)** and interpersonal skills.
- Smart personality with good grooming & presentation.
- Strong organizational and multitasking abilities.
- Ability to handle clients with patience, empathy, and professionalism.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

**Language**:

- English (required)

Work Location: In person

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