Customer Support Agent

3 days ago

Mumbai Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

**Customer Support Executive
- Walk-in Interview**

**Location**: Saki Naka, Mumbai
**Salary**: ₹20,000 - ₹25,000/month
**Experience**: Freshers welcome
**Interview**: Walk-in on Thursday & Friday, 10:00 AM - 3:00 PM

Address - Flo Mattress, 46 Saki Vihar Road, Saki Naka, Next to Excom house and SBI bank, Andheri East

**Role Overview**:
Join our team as a Customer Support Executive and gain hands-on experience in managing customer calls and messages. This role is ideal for individuals eager to start their career in customer service, providing assistance to customers and ensuring an outstanding experience with our products and services.

**Key Responsibilities**:

- Handle inbound calls and messages, ensuring high-quality service and satisfaction.
- Resolve customer issues promptly and accurately, maintaining a positive and friendly attitude.
- Provide detailed information about products and services, guiding customers to make informed decisions.
- Assist in placing orders, processing returns, and tracking shipments to ensure a smooth experience.
- Accurately log all customer interactions, issues, and resolutions in the customer support system.
- Conduct follow-up calls to ensure customer issues are resolved and gather valuable feedback.
- Collaborate with other departments to resolve complex issues and continuously improve the customer experience.
- Stay informed about product knowledge, company policies, and industry trends to provide accurate support.

**Qualifications**:

- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively.
- Positive attitude and a strong desire to help others.
- Basic computer skills, including familiarity with Microsoft Office.
- Detail-oriented with excellent problem-solving

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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