Customer Support Agent

4 days ago

Mumbai Maharashtra, India Round Trip Cab Full time

**Role** - Customer Support Executive (Full time)

**Job Summary**:
**Primary Duties and Responsibilities**:
**Customer Support**: Promptly address inquiries across channels to ensure satisfaction.

**Instant Query Response**: Quickly provide accurate info on packages, pricing, and availability.

**Relationship Building**: Build and maintain strong customer relationships.

**Records Management**: Keep detailed records of interactions for service improvement.

**Agency Coordination**: Manage booking allocations and payments with agencies.

**Service Enhancement**: Identify patterns to improve customer support processes.

**Product Knowledge**: Stay updated on services to provide accurate information.

**End-to-End Task Completion**: Complete assignments and update systems promptly.

**Feedback Collection**: Actively gather customer feedback for service improvement.

**Hotel Tie-ups**: Negotiate and maintain partnerships with hotels for exclusive deals.

**Car Rental Vendor Management**: Manage vendor relations to ensure quality transport services.

**Tour Package Development**: Design competitive packages with vendors and teams.

**Business Growth**: Identify new opportunities and support market expansion strategies.

**Key Skills and Qualities**

**Customer Service**: Quick, effective response to customer needs for satisfaction.

**Communication**: Clear, professional interactions with customers and vendors.

**Vendor Management**: Basic skills in relationship-building and performance monitoring.

**Problem-Solving**: Proactive and solutions-focused.

**Time Management**: Efficiently handles multiple tasks without quality compromise.

**Negotiation**: Eager to secure favorable vendor rates.

**Travel Knowledge**: Interest in tour packages, bookings, and market trends.

**Sales**: Identifies upselling opportunities.

**Attention to Detail**: Accuracy in bookings and communication.

**Adaptability**: Flexible with changing demands.

**Growth Mindset**: Contributes to business improvement and expansion.

**Qualifications**

HSC, Graduate, Any fresher

Pay: ₹100,000.00 - ₹150,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- What is your salary expectation?

Work Location: Remote

**Speak with the employer**
+91 7400276482

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