CRM Telecaller

2 weeks ago

Delhi Delhi, India The Face Company Full time

**Job Title**: CRM Telecaller

**Location**: Greater Kailash 2 South Delhi

**Experience**: Minimum 2 Years

**Employment Type**: Full-time

**About the Role**:
We are looking for a **CRM Telecaller** with at least 2 years of experience in customer relationship management and telesales/telecalling. The role involves handling inbound and outbound calls, maintaining strong customer relationships, resolving queries, and ensuring excellent customer satisfaction.

**Key Responsibilities**:

- Make outbound calls to existing and potential customers to build and maintain relationships.
- Handle inbound calls, respond to customer queries, and provide accurate information.
- Update and maintain customer records in the CRM system.
- Follow up with customers for feedback, payments, renewals, or service-related updates.
- Assist in executing CRM campaigns and promotional activities through calling.
- Resolve customer complaints or escalate issues to the concerned department.
- Meet daily/weekly/monthly calling and conversion targets.
- Maintain professionalism and ensure high-quality customer service standards.
- Share feedback and customer insights with the CRM/management team to improve processes.

**Key Skills & Competencies**:

- Minimum 2 years of experience as a Telecaller/CRM Executive/Customer Support.
- Strong communication skills in [English/Hindi/Regional Language as required].
- Good persuasion, negotiation, and customer-handling skills.
- Familiarity with CRM software/tools and MS Office.
- Ability to work under pressure and meet targets.
- Positive attitude, patience, and problem-solving ability.

**Qualifications**:

- Graduate in any discipline (preferred in Business, Marketing, or related field).
- Prior experience in telecalling/customer relationship roles is mandatory.

**What We Offer**:

- Competitive salary with incentives.
- Growth opportunities within the organization.
- Supportive and collaborative work environment.

Pay: ₹35,000.00 - ₹40,000.00 per month

**Experience**:

- CRM: 2 years (required)

Work Location: In person

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