Coordinator - Customer Interaction

1 day ago


Patna Bihar, India Bayer Full time

**At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.**

**Coordinator - Customer Interaction**

**JOB PURPOSE**:

- Ensure providing seamless Customer Service support for Seeds, CP to Commercial Unit business.
- Ensuring Improved Customer Experience through effective order management and problem resolution.
- Supporting adoption of digital enablers in customer service and distribution activities -i.e. Perfect Order, Stock Return Tracking System, Mobile Order Entry, OCV, Transport Management System, Last Mile Visibility, Complaint Management System
- End to end Customer Service co-ordination

**YOUR TASKS AND RESPONSIBILITIES**:

- Supporting Order Management (O2B) -Sales Orders (SO), Dealers to Dealers transfers, Direct shipments, sample orders, Billing & Return Orders.
- Responsible for Perfect Order -Order Accuracy, Billing Accuracy, OTIF, On-Time Delivery.
- Ensuring timely co-ordination of customer complaints & queries
- Corporate & Export Customer Order Management
- Order, dispatch & payment co-ordination
- Trouble shooting for all & any issues related to SAP & other digital tools with the help of IT.
- Supporting commercial & credit team to ensure correct customer data (sold to) & authorizing ship to customers (dispatch locations).

**WHO YOU ARE**:

- Graduate from any field
- 3-5 years of experience in Customer Service, Supply Chain Management, IT or related fields
- Knowledge of SAP SD module and MS Office is must
- Key skills: customer focus and relationship management, results orientation, collaboration, agility, flexibility, integrity
- Good oral and written communication skills
- Good in English and regional language

**Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.**

**YOUR APPLICATION**

**Location**:

- India : Bihar : Patna

**Division**:

- Crop Science

**Reference Code**:

- 835812

**Contact Us**
- + 022-25311234



  • Patna, Bihar, India Travellia solutions private limited Full time

    Job Title: Customer Care Executive Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a **Responsibilities**: Listen attentively to customer concerns, identify the root cause of the issue, and provide appropriate solutions or escalate complex problems to higher-level support teams. Maintain a professional and...


  • Patna City Outer, Patna, Bihar, India BUDHA SHAKTI Full time

    **Key Responsibilities**: - Build and maintain positive relationships with customers. - Handle customer inquiries, complaints, and feedback promptly and professionally. - Assist customers in understanding products/services and resolving any concerns. - Coordinate with internal teams (sales, service, accounts) to ensure timely delivery of customer...

  • State Coordinator

    1 day ago


    Patna, Bihar, India Vedant Asset Pvt Ltd Full time

    Job Title: State Coordinator - Corporate Banking Correspondence Location: Patna, Bihar Company Overview: Vedant Asset is a leading financial institution committed to promoting financial inclusion and empowering communities. With a mission to provide accessible financial services to the underserved population, we are seeking a dynamic and experienced...


  • Patna, Bihar, India Dharatal Greens Pvt.Ltd. Full time

    **Key Responsibilities**: - Provide accurate information about products, services, policies, and procedures. - Identify and resolve customer complaints efficiently while maintaining a professional and empathetic tone. - Escalate complex issues to higher-level support or relevant departments when necessary. - Document customer interactions, feedback, and...

  • Academic Coordinator

    2 weeks ago


    Patna, Bihar, India Goal Educational Services Pvt Ltd (Patna)Bihar Full time

    Job Location: - Patna & Ranchi **Roles & Responsibility: - ** - Counseling of students, parents and guardian. - Making calls and follow-up. - Performing admission process. - Preparing and maintaining students records. - Being aware of regular updates in change in patterns of various competitive examinations. - Satisfying Enquiry. - Test Invigilation. -...

  • Customer Attendant

    2 weeks ago


    Danapur, Patna, Bihar, India Job Destiny Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Patna, Bihar, India Relaxe Servicon Pvt Ltd Full time

    **Job Overview**: **Key Responsibilities**: - **Property Tours**: Schedule and conduct property viewings for potential buyers or renters, showcasing properties and addressing client questions or concerns. - **Lead Management**: Qualify leads and assist in managing client databases, ensuring follow-ups are timely and that prospects are nurtured. -...


  • Buddha Colony, Patna, Bihar, India Goal Educational Services Pvt Ltd Full time

    Roles & Responsibility: - Counseling of students, parents and guardian. - Making calls and follow-up. - Performing admission process. - Preparing and maintaining students records. - Being aware of regular updates in change in patterns of various competitive examinations. - Satisfying Enquiry. - Test Invigilation. - Interacting with students, understanding...


  • Patna, Bihar, India Titanium Family Full time

    Hiring for **Used Car Sales Executive** role at **Titanium Autos BMW, Patna**: **Job Title**: Used Car Sales Executive **Location**: Titanium Autos BMW, Patna **Salary**: ₹25,000 per month (Negotiable as per experience) **Responsibilities**: - Handle the sale and purchase of used/pre-owned luxury cars. - Evaluate and assess used vehicles for trade-in...


  • Patna, India AMIURE INTERNATIONAL PVT LTD Full time

    Manage incoming phone calls made by passengers travelling - Taking orders and fulfilling the needs according to their requirements. - Interact with vendors and restaurant partners - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication -...