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Customer Representative

3 weeks ago

Patna Bihar, India Relaxe Servicon Pvt Ltd Full time

**Job Overview**:
**Key Responsibilities**:

- **Property Tours**: Schedule and conduct property viewings for potential buyers or renters, showcasing properties and addressing client questions or concerns.
- **Lead Management**: Qualify leads and assist in managing client databases, ensuring follow-ups are timely and that prospects are nurtured.
- **Documentation Support**: Assist with the preparation and completion of required documents for property transactions, including leases, contracts, and agreements.
- **Customer Service**: Provide exceptional customer service, ensuring that clients are satisfied with their real estate experience, and address any issues or concerns in a timely manner.
- **Market Research**: Stay informed about current market trends, property values, and competitive properties in the area to provide relevant insights to customers.
- **Collaboration**: Work closely with agents, brokers, and property managers to coordinate the best outcomes for clients and ensure smooth transactions.
- **Problem Solving**: Address any issues or challenges that arise during property viewings or transactions, providing solutions to ensure a positive experience for clients.
- **Administrative Duties**: Manage client databases, maintain organized records, and handle routine administrative tasks related to customer management.

**Skills and Qualifications**:

- **Communication**: Strong verbal and written communication skills with the ability to engage and build relationships with clients.
- **Customer Focus**: A customer-centric approach with the ability to address and resolve concerns effectively and professionally.
- **Knowledge of Real Estate**: Familiarity with the local real estate market, property types, and the process of buying, selling, and renting properties.
- **Organizational Skills**: Excellent time management and organizational skills to handle multiple clients and tasks simultaneously.
- **Problem-Solving**: Ability to identify challenges and offer practical solutions quickly and effectively.
- **Tech Savvy**: Proficiency in using CRM software, Microsoft Office Suite, and other tools relevant to the real estate industry.
- **Negotiation Skills**: Ability to facilitate negotiations between clients and agents/brokers.
- **Education**: A high school diploma is required; a degree in business, communications, or real estate is a plus.
- **Experience**: Prior experience in customer service, sales, or real estate is preferred but not required.

**Working Conditions**:

- **Hours**: Standard office hours, with potential for evening and weekend shifts depending on client needs.
- **Environment**: Office-based with occasional fieldwork for property viewings or client meetings.

**Compensation**:

- **Salary**: Competitive salary based on experience.
- **Benefits**: [Include any benefits such as health insurance, bonuses, commissions, etc.]
- **Training**: On-the-job training provided, with opportunities for professional development in the real estate industry.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹28,000.00 - ₹32,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person