Customer Care Executive

1 week ago


Bengaluru, India VU Job solution Full time

**ROLES AND RESPONSIBILITIES**
- Provide voice support to customers for a leading ridesharing company.
- Receive Inbound calls and solve queries, and register complaints.
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow-through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality

Working Days: 05 days
Offs: 2 Rotational week off

**JOB DETAILS**
Company: Teleperformance
Client Process: Ola Safety
Post: Customer Support Executive

**SELECTION CRITERIA**
- Graduates: min 01 years of experience in Customer Service (Voice)
- Undergraduates: min 18 months of experience in BPO (Voice)
- 02 dose Vaccination is Mandatory for interview
- Applicant should be ready to join immediately and work from the office.

**SKILLS REQUIRED**
- Proficient English & Secondary language skills
- Secondary Languages: Hindi, Kannada, Telugu & Tamil
- Problem-solving skills and Active listening

**INTERVIEW PROCEDURE**
- Round 1 - HR
- Round 2 - Ops
- Round 3 - Trainer

**Salary**: ₹18,500.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Flexible shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Bengaluru, Bengaluru - 560103, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Speak with the employer**
+91 8088403445



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