F&b Captain

**Job Title**: F&B Captain

**Department**: Food & Beverage Services

**Reports to**: Restaurant Manager / Food & Beverage Manager

**Location: Pondicherry**

**Job Summary**:
**Key Responsibilities**:
1. **Leadership & Supervision**:

- Lead, manage, and motivate a team of service staff to consistently deliver a world-class dining experience.
- Conduct pre-service briefings to ensure staff are knowledgeable about the day’s menu, special promotions, and service expectations.
- Coordinate with other departments (kitchen, bar, and housekeeping) to ensure seamless service.
- Assign tasks to service staff according to individual skill sets and workload requirements, ensuring balanced operations.

2. **Guest Service Excellence**:

- Welcome and engage with guests, ensuring their needs are met promptly and with the utmost professionalism.
- Demonstrate a proactive approach to guest needs, offering personalized service and attention to detail.
- Resolve guest complaints efficiently and discreetly, ensuring the guest leaves satisfied and loyal to the establishment.
- Provide expert recommendations on food and beverage pairings, taking into account guests' preferences, allergies, and dietary restrictions.

3. **Operational Management**:

- Oversee the set-up, service, and breakdown of dining areas, ensuring they meet the highest standards of cleanliness, organization, and presentation.
- Monitor the flow of service during meal periods, addressing any bottlenecks or operational challenges that arise.
- Ensure accurate and timely order processing between the front-of-house and back-of-house teams.
- Support the Restaurant Manager in scheduling shifts and managing time-offs, ensuring optimal staffing levels at all times.

4. **Staff Development & Training**:

- Lead by example, providing continuous training and development opportunities for team members to enhance their skills and knowledge.
- Conduct regular assessments of staff performance, offering constructive feedback and recognizing high performers.
- Organize refresher courses on service standards, menu changes, and new procedures to maintain excellence in service delivery.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person