Servicenow (Im,pm,cm, Km,slm)

2 weeks ago

Pune Maharashtra, India Zensar Technologies Full time

**Job Description**:

- 10+ years of experience in designing/developing solutions/architecture on ITSM, FSM, WD, CMDB, HRSD on ServiceNow Tool using industry best practices.
- Experienced in Requirement Gathering, Effort estimation, Client interaction.
- Should have Handled ITSM/CSM/LSD Implementation projects with various integrations.
- Experienced with working on proposals.
- In-depth experience working with ITSM & CMDB modules (IM, PM, CM, KM, RM & Service catalog)
- Evaluation of new features within ServiceNow.
- Experience in API integrations with other systems.
- Experience with ServiceNow upgrades, Next Experience, Employee Centre & Workspaces
- Experience with Integration HUB orchestrations.
- Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.
- Self-starter capable of working with limited supervision.
- Strong team leading skills.
- Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.
- Ability to prepare documents like HLD, LLD
- Experience in creating Technical Documentation.
- Strong understanding of Agile methodologies.
- Strong troubleshooting analytical skills.
- Ability and willingness to communicate effectively.Ability to work independently as well as gel along with other team members.
- IT Service Management (ITSM).
- Legal Service Delivery (LSD)
- Human Resource Service Delivery (HRSD)Customer Service Management

Good to have:

- ITAM
- CSM
- GRC
- LSD.

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