Bmc Helix Itsm

7 days ago

Pune Maharashtra, India Wipro Limited Full time

Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations.
- Should have experience Solutioning ITSM deployment
- Should have experience interacting with Stakeholders for requirements gathering and solutioning the architecture.
- Strong understanding of BMC Helix SaaS multi-tenancy platform.
- BMC Helix ITSM customization, administration, and support in the latest version of Helix.
- In depth Knowledge of various workflows in Helix.
- Issue debugging and fixing of BMC Helix ITSM.
- Configuration of SLM.
- Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules.
- Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules.
- Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc.
- Experience with migrating data from legacy system (Remedy, ManageEngine etc)
- In depth knowledge on BMC Helix Discovery module.
- Experience in service mapping and service health dashboard creation using BMC Helix Discovery module.
- Catalogue item development in DWP 21.3 & above
- Create and update complex catalogue item in DWPA.
- Development of catalogue in BMC Helix Business Workflows.
- Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal.
- Integrate catalogue items using REST pallet and other available connectors.
- Experience in scripting and customization using JavaScript and JSON.
- Experience in BMC Helix CMDB, Data Model, and various jobs.
- Experience on integrating CBMD with various data providers like BMC Helix Discovery.
- Integration using REST API and Webservice.
- Should have experience in automating workflows, business rules and processes with BMC helix
- Experience in integration using Atrium Integrator/spoon jobs.
- Proven track of AD/Ticketing/CMDB integrations.
- Knowledge in creating solution design.
- Experience in uploading and managing foundation data.
- Prepare complex reports based on Helix Dashboards/Smart reporting.
- Should have experience in creating test cases and validating end-to-end workflows.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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