Associate - Customer Services Na

2 days ago

Coimbatore Tamil Nadu, India Avantor Full time

**The**Opportunity**:
Avantor is looking for an Associate for Customer Services NA team. It’s an entry level position. He/She should be responsible to answer routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.

**What we’re looking for**

**Education**:Undergraduate, Graduate, Diploma or Equivalent Work Experience required.

**Experience**: 0-8 years of Customer Service experience preferred.

**Preferred Qualification**:

- Excellent customer service skills (friendly, courteous and helpful)
- Excellent communication skills (grammar, voice, diction)
- Strong customer orientation
- Ability to evaluate customer needs and respond with appropriate action/delivery.

**How you will thrive and create an impact**:

- Primary contact with customers by phone concerning orders, returns, shipments and products.
- Call customers when necessary to advise shipments delay and/or information necessary to process orders.
- Make changes to or cancel orders/backorders.
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
- Initiate file maintenance for corrections to customer file.
- Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
- Manage order entry database as required to satisfy customer requests. Generate reports from database as per business needs.
- Work closely with internal departments to assure commitment to customer is met in a timely manner.
- Solicit sale of new or additional services.
- Handle irate customers in a professional manner.
- Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
- May initiate shipment tracers with carriers.
- Performs other duties as assigned.

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career.**Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

**3rd party non-solicitation policy**:

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