Ip Tier 2 Network Technician

7 days ago

Pune, India Outsourced well Full time

**Experience-4+ Years**

**Shift
- Rotational**

**Main Responsibilities**:

- Use network tools to monitor core network and customer services
- Proactively initiate incident management process
- Perform diagnostics on all network and customer faults
- Generate action plans to troubleshoot all Hosting network and customer faults
- Track the incident management of proactive and reactive issues through the Trouble Ticket system
- Management and Technical escalation of Trouble Tickets in line with process
- Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
- Liaise with customer representatives to progress fault resolution
- Support local Field operations with maintenance activities
- Work according to schedule on a
- Report security incidents to the appropriate operations functions on detection
- Professional, structured and proactive approach
- Self-motivated with excellent interpersonal and communication skills
- Positive and approachable team player
- Calm and productive under pressure
- Detail-oriented and organized approach to work
- Efficient and productive with good time management skills
- Able to resolve problems quickly and effectively

**Essential Criteria**:

- Experience with network monitoring tools (SMARTS, Netcool, InfoVista, HP Open View, Cacti, Nagios)
- Good IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment
- Good Cisco hardware and IOS knowledge
- Good Juniper hardware and JUNOS knowledge
- Good technical knowledge of CR/SR configurations and troubleshooting
- General knowledge of telecom industry and standards
- Strong background of working within IP Operations environment of a Telco or large ISP

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹700,000.00 - ₹800,000.00 per month

Schedule:

- Rotational shift
- UK shift
- US shift

Application Question(s):

- Do you have experience in network monitioring tools (SMARTS, Netcool, InfoVista, HP Open View, Cacti,Nagios)
- Do you have experience in network troubleshooting
- Knowledge in routing (ISIS, BGP) in an ISP environment

Linux (Redhat)
- Knowledge in Juniper hardware and JUNOS

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